Mission: Our Mission is to have the capabilities necessary to be the primary source for our customers through the breadth of our product and service offering with an overall focus on the lowest total cost solution. We strive for continuous learning and business process improvement, while continuing to be an upstanding corporate citizen in the communities in which we operate.
Vision: Our Vision is to be the Customers’ first choice and leader in the offerings of solutions and related information to commercial, industrial, contractor, and institutional customers.
To be committed to:
- Superior service and satisfaction for each of our customers.
- Professionalism in all aspects of our business operations.
- Mutually fair, responsible, and beneficial arrangements with each of our suppliers
- To operate for quality long-term growth while sustaining sound and conservative financial policies.
- To operate with the highest moral, ethical, and legal standards.
- In the market for a long period of time
- Maintain Personalized Relationship
- Professionally managed organization
- Personnel with strong backgrounds
- Technical support very highly rated by our customers
- Ability to translate complex technology to local environment
- Offer Strong, off-the-shelf products and solutions based on standard technology
- Informal, flexible way of doing business
- Manpower trained in relevant field
The primary markets served by MSI include industrial, construction trades, utilities – aviation, electricity, telecom, Institutional – educational, research, local and central government, law enforcement and military.
MSI is organized in a matrix structure with three branch offices and four strategic business units. Each branch is responsible for identifying the markets and servicing the customers within that territory. The Director of each strategic business unit focuses on assuring that MSI has a full range of first class solution necessary to support the customers and markets within in territories. Both the branches and the strategic business units work together within the context of the overall strategies for the MSI organization.
Staff and Equipment
MSI employs 120 employees and there are outside sales, inside sales, service personnel, executive, administrative, clerical, warehouse, support and information systems personnel.
MSI takes pride in its ability to service what it sells. One service vehicles is on-call 24 hours a day, to insure that our customers are provided the quality backup and support that they deserve.
Our workshop facilities have necessary certifications and these are assurance that trained and certified technicians, on a regular and continuing basis, produce the highest quality work. Fully integrated shop facilities are available to provide overhaul, repair, assembly and special fabrication capabilities.
Facility and Management
MSI’s corporate office is located in Kathmandu and occupies a 5,000-sq. ft. facility that headquarters the accounting staff that handles billings, payables and collections. An interactive Human Resources Department provides continuous information on employee benefits, negotiates insurance programs, and administrates the hiring practices. The Information Technologies group coordinates enterprise-wide data and communication activities. Sales, engineering, warehousing, service and shop operations are also conducted at this corporate location.
MSI recognizes the importance of maintaining adequate inventory to meet the needs of all of its customers. For this reason a reasonable inventory is kept on hand and readily available for immediate shipment. All inventory management and control functions are handled by our ERP Software System with its powerful AIM (Advanced Inventory Management) Module. Instant updates on prices and availability on inventory items are accessible. The same network supports order entry, order status and expediting functions.
The basic operating philosophy of MSI is outlined below:
“Customer loyalty builds profitability and growth. Customer loyalty is the direct result of continuous customer satisfaction”
It is the objective of MSI to continuously satisfy and delight its customers. To that end, MSI has delegated the responsibility of developing and nurturing a culture of customer satisfaction to each Service Center Manager, there by providing service levels expected by customers in the many geographical regions serviced. Through a program of education, training, measurement and recognition we are seeking to enhance and employ exceptional customer service as our most powerful competitive advantage.